Customer feedback

If you would like to leave feedback on our service or our products, please contact us here.

Customer feedback

Was good apart from the delivery team went before I could get downstairs to receive the item.

Excellent service
11/09/2018, Andrew B., Somerset

Great communication, great product and swift delivery. What more can you ask for?

Following the online purchase, the communication was great, the product was dispatch and arrived quickly, and the quality of it is superb I have fitted on wall and it is sturdy and stylish. Thanks
06/09/2018, Julie P., Worcester

Excellent, prompt, efficient service.

Goods arrived more quickly than promised.
31/08/2018,  Julie L., London

Kept me in the loop always as to what, where and date of where my item was.
30/08/2018, Wendy C., Slough

The Online ordering, quick service and product quality all good :o)
The only gripe was that the delivery company ignored my special instructions to report to the main reception so I had to go hunting in our extremely busy Logistics Warehouse, but I am used to that with the likes of DPD and UPS
30/08/2018 , Gary D., Tobermore

Handled in a very professional & courteous manner from telephone call to delivery of goods.
28/08/2018, Sec M., Gillingham

Goods delivered on time. Quality looks and feels great. Can't say more than this.

Very helpful, customer service was great, and product was excellent
22/08/2018, Joyce J., Widnes

Only giving FAIR for delivery as I received a kettle instead of my bin. Issue with DPD and not Bins-Direct. Quickly resolved by Bins-Direct and top score for Customer Service quality. I would recommend both company and product.
03/08/2018, Chris L., Stockton on tees

First class service delivered on time. Product all as described
02/08/2018, Brian M., Andover

Very quick and easy to order,good quality bin
26/07/2018, Sian B., Maidstone

Great Service Everytime
23/07/2018, Mrs. G A R., Nottingham

Easy to order - fast delivery and excellent quality

Fast Delivery and everything as described. Many Thanks

Great service, would definitely recommend you and use you again.
11/07/2018, Beverley s. Great Yarmouth

good quality,and fair price
19/06/2018, Sue M., Ynylad

Everything was perfect from order
What more could I wish for.
Thank you.

Prompt and efficient
31/05/2018, Jen P., Gloucester

All very good thanks

very good service


Extremely good service. Bins were delivered next day, excellent Tracking Service.
04/04/2018, Tristan D., London

What I wanted when I wanted. Sorted

Ordered goods and came in 2 days.

Hassle free online ordering and excellent service
Dale M., Newcastle upon Tyne

Very Impressed

Good Price, quick delivery and quality product.

Good thanks
Alan O., Braintree

Very good on the telephone and prompt delivery of a nice product.
Ian C., Norfolk

Great shopping experience. Website was easy to navigate, delivery was fast and efficient.
John D., Sheffield

My order arrived on time and was exactly what we required. Excellent

Fast delivery, excellent communication and well packaged. Couldn't ask for anything more.
Tim A., Wellingborough

This cigarette bin is a very good product for the money. Well impressed.
Sian B., Maidstone

Fast Delivery
Jon I., Bath

Only placed a small order- 1 item. Arrived in a couple of days by courier.
No complaints, great quick service
David D., Yeovil

Excellent service and product
Shepherd Contracting Ltd S., Penryn

Great product, extremely helpful customer service and excellent delivery communication

Good service, easy to use and prompt delivery. Would use again and reccommend
Pat S., Wellington, Somersety

Website excellent, easily found the item I was looking for, ordered it, and paid by c.c. in under 10 minutes. great service.

Excellent Service and Product

My order was dealt with efficiently and arrived well packaged and on time.

Very happy with all aspects of purchase. Will use this supplier again.


A+ retailer

Kept me informed at all stages

Most excellent service, awesome product and very happy with the delivery service
Graham G, 13th November 2017


Fast delivery and a good quality product.
Kim N, Essex 18th OCtober 2017


Great Service Fast delivery
Diane was very helpful and gave me lots of information when picking my bin :)
Sian B, Maidstone, 11th October 2017


Great Service and a very good product. I would have no hesitation in recommending you company to others. Thank you very much
Carl G, 21th September 2017


Easy to use website, kept informed of delivery times and good quality product.
9th August 2017

Delivered on time and is exactly as described
Kevin K, Southampton, 2 August 2017


Excellent all round, price, quality & delivery couldn't recommend enough...
Jackie W, Kent 12th July 2017


Good service, items arrived on time, good value for money
11th July 2017

Easy to order online and great looking product. Delivery was amazing - I chose standard delivery but the product arrived next day . I would use again and recommend this supplier .
3rd July 2017


Excellent service and delivery. We have bought the product before from this company, and will use them again in the future. Can recommend them confidently to anyone
Elaine M, Warrington, 27 June 2017


Great customer service, and good quality product
Lee B, Chatham 25th June 2017


Very pleased with the product. When I first enquired out of stock but as soon as it came in I was contacted. Staff very helpful and product easy to install.
Jackie P, Hayle, Cornwall, 15th June 2017


Great service all round. They called to check that I had ordered the correct colour as I had called previously asking about turnaround times for different colours than the one held as standard stock. If the need arises we will use again in the future.
17th May 2017


Curved design is excellent, much more attractive than the competition. But it needs slight modification to stop the lid being moved sideways..
Also, four fixing holes in the back-plate rather than just the two would give the installer more options, depending on the surface being fixed to.
Peter T, Bristol, 17th May 2017


Very pleasing to deal with an efficient company.
HJE, Thame 5th April 2017


I ordered two of the same item but unfortunately, the initial delivery contained two different ones.
On contacting bins-direct, my issue was dealt with promptly and a replacement received within 48 hours - it would have come the next day had I contacted them earlier in the day.
Would definitely recommend
Donna B, Shipley, West Yorkshire, 5th April 2017


Good quality bins and delivered very quickly. Thank you
John H, London, 4th April 2017


Good service Good product Good Price
17th March 2017


Fast delivery - quality cig bins for the price. Excellent service all round.
Tracy T, Carmarthenshire, 16th March 2017


Very pleased with this item and the delivery
14th March 2017


A very good swift service, thank you
10th March 2017


Very helpful and pleasant
Donna M, Scotland, 7th March 2017


Excellent delivery timescale & good quality goods.
Gerry Poyle, Norwich, 3rd March 2017


Everything was as ordered and on time, GREAT
Anthony B, Barnsley, 20th February 2017


Ordered and they came on time very good price
Ivan V, Blackpool, 12th February 2017

Very well made and sent straight away no problems very pleased .
9th February 2017


Great service and delivery. Product as described
Petrula D, Broxbourne, 24th January 2017


These items are exactly what I wanted, and were delivered speedily
Ann C, Darlington, 19th January 2017


Can't fault my recent purchase at all they are very good quality items and at reasonable prices.
Aled John E, Gwynedd, 21st December 2016


Good quality cigarette bin and quick delivery. Excellent service.
Shelia D, Inverkeithing, 19th December 2016


For more customer feedback, please visit our Trusted Shops page