Customer feedback

If you would like to leave feedback on our service or our products, please contact us here.

Customer feedback


Was good apart from the delivery team went before I could get downstairs to receive the item.
18/10/2018


Excellent service
11/09/2018, Andrew B., Somerset


Great communication, great product and swift delivery. What more can you ask for?
06/09/2018 


Following the online purchase, the communication was great, the product was dispatch and arrived quickly, and the quality of it is superb I have fitted on wall and it is sturdy and stylish. Thanks
06/09/2018, Julie P., Worcester


Excellent, prompt, efficient service.
04/09/2018 


Goods arrived more quickly than promised.
31/08/2018,  Julie L., London


Kept me in the loop always as to what, where and date of where my item was.
EXCELLENT
30/08/2018, Wendy C., Slough


The Online ordering, quick service and product quality all good :o)
The only gripe was that the delivery company ignored my special instructions to report to the main reception so I had to go hunting in our extremely busy Logistics Warehouse, but I am used to that with the likes of DPD and UPS
30/08/2018 , Gary D., Tobermore


Handled in a very professional & courteous manner from telephone call to delivery of goods.
28/08/2018, Sec M., Gillingham


Goods delivered on time. Quality looks and feels great. Can't say more than this.
24/08/2018


Very helpful, customer service was great, and product was excellent
22/08/2018, Joyce J., Widnes


Only giving FAIR for delivery as I received a kettle instead of my bin. Issue with DPD and not Bins-Direct. Quickly resolved by Bins-Direct and top score for Customer Service quality. I would recommend both company and product.
03/08/2018, Chris L., Stockton on tees


First class service delivered on time. Product all as described
02/08/2018, Brian M., Andover


Very quick and easy to order,good quality bin
26/07/2018, Sian B., Maidstone


Great Service Everytime
23/07/2018, Mrs. G A R., Nottingham


Easy to order - fast delivery and excellent quality
18/07/2018 


Fast Delivery and everything as described. Many Thanks
16/07/2018 


Great service, would definitely recommend you and use you again.
11/07/2018, Beverley s. Great Yarmouth


good quality,and fair price
19/06/2018, Sue M., Ynylad


Everything was perfect from order to.delivery.
What more could I wish for.
Thank you.
03/06/2018


Prompt and efficient
31/05/2018, Jen P., Gloucester


All very good thanks
31/05/2018


very good service
27/04/2018


Great
24/04/2018 


Extremely good service. Bins were delivered next day, excellent Tracking Service.
04/04/2018, Tristan D., London

27/03/2018
What I wanted when I wanted. Sorted

22/03/2018
Ordered goods and came in 2 days.

20/03/2018
Hassle free online ordering and excellent service
Dale M., Newcastle upon Tyne

16/03/2018
Very Impressed

11/03/2018
Good Price, quick delivery and quality product.
5.00
Excellent

09/03/2018
Good thanks
Alan O., Braintree

07/03/2018
Very good on the telephone and prompt delivery of a nice product.
Ian C., Norfolk

05/03/2018
Great shopping experience. Website was easy to navigate, delivery was fast and efficient.
John D., Sheffield

05/03/2018
My order arrived on time and was exactly what we required. Excellent

22/02/2018
Fast delivery, excellent communication and well packaged. Couldn't ask for anything more.
Tim A., Wellingborough

06/02/2018
This cigarette bin is a very good product for the money. Well impressed.
Sian B., Maidstone

06/02/2018
Fast Delivery
Jon I., Bath

01/02/2018
Only placed a small order- 1 item. Arrived in a couple of days by courier.
No complaints, great quick service
David D., Yeovil

15/01/2018
Excellent service and product
Shepherd Contracting Ltd S., Penryn

12/01/2018
Great product, extremely helpful customer service and excellent delivery communication

11/01/2018
Good service, easy to use and prompt delivery. Would use again and reccommend
Pat S., Wellington, Somersety

03/01/2018
Website excellent, easily found the item I was looking for, ordered it, and paid by c.c. in under 10 minutes. great service.

20/12/2017
Excellent Service and Product

19/12/2017
My order was dealt with efficiently and arrived well packaged and on time.

18/12/2017
Very happy with all aspects of purchase. Will use this supplier again.

13/12/2017
great

27/11/2017
A+ retailer

17/11/2017
Kept me informed at all stages

Most excellent service, awesome product and very happy with the delivery service
Graham G, 13th November 2017

 

Fast delivery and a good quality product.
Kim N, Essex 18th OCtober 2017

 

Great Service Fast delivery
Diane was very helpful and gave me lots of information when picking my bin :)
Sian B, Maidstone, 11th October 2017

 

Great Service and a very good product. I would have no hesitation in recommending you company to others. Thank you very much
Carl G, 21th September 2017

 

Easy to use website, kept informed of delivery times and good quality product.
9th August 2017

Delivered on time and is exactly as described
Kevin K, Southampton, 2 August 2017

 

Excellent all round, price, quality & delivery couldn't recommend enough...
Jackie W, Kent 12th July 2017

 

Good service, items arrived on time, good value for money
11th July 2017


Easy to order online and great looking product. Delivery was amazing - I chose standard delivery but the product arrived next day . I would use again and recommend this supplier .
3rd July 2017

 

Excellent service and delivery. We have bought the product before from this company, and will use them again in the future. Can recommend them confidently to anyone
Elaine M, Warrington, 27 June 2017

 

Great customer service, and good quality product
Lee B, Chatham 25th June 2017

 

Very pleased with the product. When I first enquired out of stock but as soon as it came in I was contacted. Staff very helpful and product easy to install.
Jackie P, Hayle, Cornwall, 15th June 2017

 

Great service all round. They called to check that I had ordered the correct colour as I had called previously asking about turnaround times for different colours than the one held as standard stock. If the need arises we will use again in the future.
17th May 2017

 

Curved design is excellent, much more attractive than the competition. But it needs slight modification to stop the lid being moved sideways..
Also, four fixing holes in the back-plate rather than just the two would give the installer more options, depending on the surface being fixed to.
Peter T, Bristol, 17th May 2017

 

Very pleasing to deal with an efficient company.
HJE, Thame 5th April 2017

 

I ordered two of the same item but unfortunately, the initial delivery contained two different ones.
On contacting bins-direct, my issue was dealt with promptly and a replacement received within 48 hours - it would have come the next day had I contacted them earlier in the day.
Would definitely recommend
Donna B, Shipley, West Yorkshire, 5th April 2017

 

Good quality bins and delivered very quickly. Thank you
John H, London, 4th April 2017

 

Good service Good product Good Price
17th March 2017

 

Fast delivery - quality cig bins for the price. Excellent service all round.
Tracy T, Carmarthenshire, 16th March 2017

 

Very pleased with this item and the delivery
14th March 2017

 

A very good swift service, thank you
10th March 2017

 

Very helpful and pleasant
Donna M, Scotland, 7th March 2017

 

Excellent delivery timescale & good quality goods.
Gerry Poyle, Norwich, 3rd March 2017

 

Everything was as ordered and on time, GREAT
Anthony B, Barnsley, 20th February 2017

 

Ordered and they came on time very good price
Ivan V, Blackpool, 12th February 2017


Very well made and sent straight away no problems very pleased .
9th February 2017

 

Great service and delivery. Product as described
Petrula D, Broxbourne, 24th January 2017

 

These items are exactly what I wanted, and were delivered speedily
Ann C, Darlington, 19th January 2017

 

Can't fault my recent purchase at all they are very good quality items and at reasonable prices.
Aled John E, Gwynedd, 21st December 2016

 

Good quality cigarette bin and quick delivery. Excellent service.
Shelia D, Inverkeithing, 19th December 2016

 

For more customer feedback, please visit our Trusted Shops page