Customer feedback
We love hearing what our customers think about their outdoor ashtray and cigarette bin purchases. All feedback is taken very seriously to ensure we offer the best possible ashtray bin range and delivery service. Below are recent customer reviews. Click here to read all Bins-Direct reviews.
If you would like to leave feedback on our service or our products, please contact us.
Recent Customer Reviews
19/3/2020
Simply very efficient service with great communication.
5 stars, Excellent
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18/02/2020
Excellent, very prompt service
5 stars, Excellent
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15/01/2020
John D. from Fareham
Excellent all round.
5 stars, Excellent
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20/12/2020
John E. from Cambridge
Strong, well made bin. Now just waiting to see if this gets broken open.
5 stars, Excellent
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Les D., Milyon Keynes
07/11/2019
Arrived next day, well packed. A good solid product
5 stars, Excellent
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06/11/2019
First class company and products
5 stars, Excellent
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Peter B., Enfield
05/11/2019
The product appears very well made though only time will tell. Good website, easy ordering and prompt delivery so very pleased with the service.
5 stars, Excellent
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26/10/2019
Excellent service received within two days of ordering thank you
5 stars, Excellent
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24/10/2019
Product was exactly as described and delivered on the day requested. good service.
5 stars, Excellent
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William A., Rothesay
23/10/2019
Bin unit was fine but the bottom was dented,still usable.Ordering was easy and quick with fast delivery.
3 stars, Fair
bins-direct.com replies: 25/10/2019
I am sorry to hear that the bin was dented in transit. Before using, please send a photo to info@bins-direct.com and we can look into getting a replacement sent.
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Avril M., Aberdeenshire
02/10/2019
Excellent service.
5 stars, Excellent
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26/09/2019
Excellent quality item
5 stars, Excellent
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25/09/2019
Ordering process really easy, great delivery service, goods arrived within 48 hrs.
5 stars, Excellent
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Barbara W., Great Yarmouth
23/09/2019
My experience was good no problem at all.
5 stars, Excellent
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Mike C., Okehampton
09/09/2019
Prompt delivery and friendly service
5 stars, Excellent
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Judy M., Ellesmere Port
02/09/2019
Diane at Bins Direct was extremely helpful
5 stars, Excellent
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R H., Shrewsbury
21/08/2019
The cigarette bin arrived safely/promptly. It seems to be functional but time will confirm. I am disappointed by the quality. It is difficult to believe that it could be sold at a pre-sale price of £50. It is rather flimsy, slightly distorted and the thread part of the locking mechanism is poorly toleranced to the point that the female threaded ring only just manages to grip the male barrel.
3 stars, Fair
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06/08/2019
I was happy thank you
5 stars, Excellent
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H W., Sheffield
31/07/2019
Arrived quickly and just as described
5 stars, Excellent
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22/07/2019
Brilliant service
5 stars, Excellent
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02/07/2019
Purchased bin and it was delivered. That is how its done.
thanks
5 stars, Excellent
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19/06/2019, Samantha M., Hull,
Super speedy delivery
5 stars, Excellent
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10/06/2019
Good quality product and excellent customer service
5 stars, Excellent
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14/05/2019
good product reasonable price.
5 stars, Excellent
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02/05/2019
Great product - delivered next day
5 stars, Excellent
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12/04/2019 ,Peter. Wise W., Knutsford
Excellent presentation of the product, permitting me to choose the most appropriate item for our needs.
5 stars, Excellent
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05/04/2019, Annika B., London
Just what it said on the box Very happy with the product
5 stars, Excellent
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01/04/2019
Top work.
5 stars, Excellent
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14/03/2019, Tanya T., Andover,
Excellent delivery and customer service. I am very happy with the product.
5 stars, Excellent
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Ronald D., Wrexham, 28/02/2019
Everything went like clockwork order to delivery
5 stars, Excellent
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28/02/2019
Great all round service and product - wouldn't hesitate to recommend to others
5 stars, Excellent
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Ben W., Rickmansworth, 13/02/2019
All good, well packed, fast delivery and a good product for a good price.
5 stars, Excellent
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06/02/2019
product in stock and very quick delivery
5 stars, Excellent
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TED B., LONDON, 04/02/2019
Compact Wall Mounted Outdoor Ashtray (BDW01C) Good product all metal (avoid fires) mounting to wall holes are a little poor. Also only one key is supplied not hard to get hold of but a spare is always handy. Apart from that good product Good delivery and positive service.
4 stars, Good
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Dave B., Preston, 29/01/2019
Item delivered promptly with tracking and excellent product.
4 stars, Good
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22/01/2019
Great product will definitely be using them again
5 stars, Excellent
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17/01/2019
Grit bins excellent: just what we need in a small block of flats split into three sectors.
5 stars, Excellent
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Trevor W., Colchester, 03/12/2018
Customer Service very friendly and helpful when ordering by telephone. Great quality product (even better than I was expecting). Delivery was exactly as promised.
I would recommend.
5 stars, Excellent
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30/11/2018, Very fast and efficient service
5 star - Excellent
26/11/2018
Quick delivery
5 star - Excellent
09/11/2018
Easy on-line ordering with prompt dispatch and delivery of items ordered.
5 star - Excellent
01/11/2018
Haven’t attached them to wall yet but look ideal for the job.
4 stars - Good
27/10/2018
Great product and excellent service - faultless. Thank you
5 stars - Excellent
26/10/2018
No problems
5 stars - Excellent
Alan P., Burgess Hill, 24/10/2018
All went very smoothly
5 stars - Excellent
06/09/2018
Following the online purchase, the communication was great, the product was dispatch and arrived quickly, and the quality of it is superb I have fitted on wall and it is sturdy and stylish. Thanks
5 stars - Excellent
Julie P., Worcester, 04/09/2018
Excellent, prompt, efficient service.
5 stars - Excellent
31/08/2018
goods arrived more quickly than promised.
5 stars - Excellent
Julie L., London, 30/08/2018
Kept me in the loop always as to what, where and date of where my item was. EXCELLENT
5 stars - Excellent
Wendy C., Slough, 30/08/2018
The Online ordering, quick service and product quality all good :o)
The only gripe was that the delivery company ignored my special instructions to report to the main reception so I had to go hunting in our extremely busy Logistics Warehouse, but I am used to that with the likes of DPD and UPS
4.33 -Good
Gary D., Tobermore, 28/08/2018
Handled in a very professional & courteous manner from telephone call to delivery of goods.
5 stars - Excellent
Sec M., Gillingham, 24/08/2018
Goods delivered on time. Quality looks and feels great. Can't say more than this.
5 stars - Excellent
22/08/2018
Very helpful, customer service was great, and product was excellent
5 stars - Excellent
Joyce J., Widnes, 03/08/2018
Only giving FAIR for delivery as I received a kettle instead of my bin. Issue with DPD and not the customer. Quickly resolved by customer and top score for Customer Service and quanlity. I would recommend both company and product.
4.33-Good
Chris L., Stockton on Tees, 02/08/2018
First class service delivered on time. Product all as described
5 stars - Excellent
Brian M., Andover, 26/07/2018
Very quick and easy to order,good quality bin
5 stars - Excellent
Sian B., Maidstone, 23/07/2018
Great Service Everytime
5 stars - Excellent
Was good apart from the delivery team went before I could get downstairs to receive the item.
18/10/2018
Excellent service
11/09/2018, Andrew B., Somerset
Great communication, great product and swift delivery. What more can you ask for?
06/09/2018
Following the online purchase, the communication was great, the product was dispatch and arrived quickly, and the quality of it is superb I have fitted on wall and it is sturdy and stylish. Thanks
06/09/2018, Julie P., Worcester
Excellent, prompt, efficient service.
04/09/2018
Goods arrived more quickly than promised.
31/08/2018, Julie L., London
Kept me in the loop always as to what, where and date of where my item was.
EXCELLENT
30/08/2018, Wendy C., Slough
The Online ordering, quick service and product quality all good :o)
The only gripe was that the delivery company ignored my special instructions to report to the main reception so I had to go hunting in our extremely busy Logistics Warehouse, but I am used to that with the likes of DPD and UPS
30/08/2018 , Gary D., Tobermore
Handled in a very professional & courteous manner from telephone call to delivery of goods.
28/08/2018, Sec M., Gillingham
Goods delivered on time. Quality looks and feels great. Can't say more than this.
24/08/2018
Very helpful, customer service was great, and product was excellent
22/08/2018, Joyce J., Widnes
Only giving FAIR for delivery as I received a kettle instead of my bin. Issue with DPD and not Bins-Direct. Quickly resolved by Bins-Direct and top score for Customer Service quality. I would recommend both company and product.
03/08/2018, Chris L., Stockton on tees
First class service delivered on time. Product all as described
02/08/2018, Brian M., Andover
Very quick and easy to order,good quality bin
26/07/2018, Sian B., Maidstone
Great Service Everytime
23/07/2018, Mrs. G A R., Nottingham
Easy to order - fast delivery and excellent quality
18/07/2018
Fast Delivery and everything as described. Many Thanks
16/07/2018
Great service, would definitely recommend you and use you again.
11/07/2018, Beverley s. Great Yarmouth
good quality,and fair price
19/06/2018, Sue M., Ynylad
Everything was perfect from order to.delivery.
What more could I wish for.
Thank you.
03/06/2018
Prompt and efficient
31/05/2018, Jen P., Gloucester
All very good thanks
31/05/2018
very good service
27/04/2018
Great
24/04/2018
Extremely good service. Bins were delivered next day, excellent Tracking Service.
04/04/2018, Tristan D., London
27/03/2018
What I wanted when I wanted. Sorted
22/03/2018
Ordered goods and came in 2 days.
20/03/2018
Hassle free online ordering and excellent service
Dale M., Newcastle upon Tyne
16/03/2018
Very Impressed
11/03/2018
Good Price, quick delivery and quality product.
5.00
Excellent
09/03/2018
Good thanks
Alan O., Braintree
07/03/2018
Very good on the telephone and prompt delivery of a nice product.
Ian C., Norfolk
05/03/2018
Great shopping experience. Website was easy to navigate, delivery was fast and efficient.
John D., Sheffield
05/03/2018
My order arrived on time and was exactly what we required. Excellent
22/02/2018
Fast delivery, excellent communication and well packaged. Couldn't ask for anything more.
Tim A., Wellingborough
06/02/2018
This cigarette bin is a very good product for the money. Well impressed.
Sian B., Maidstone
06/02/2018
Fast Delivery
Jon I., Bath
01/02/2018
Only placed a small order- 1 item. Arrived in a couple of days by courier.
No complaints, great quick service
David D., Yeovil
15/01/2018
Excellent service and product
Shepherd Contracting Ltd S., Penryn
12/01/2018
Great product, extremely helpful customer service and excellent delivery communication
11/01/2018
Good service, easy to use and prompt delivery. Would use again and reccommend
Pat S., Wellington, Somersety
03/01/2018
Website excellent, easily found the item I was looking for, ordered it, and paid by c.c. in under 10 minutes. great service.
20/12/2017
Excellent Service and Product
19/12/2017
My order was dealt with efficiently and arrived well packaged and on time.
18/12/2017
Very happy with all aspects of purchase. Will use this supplier again.
13/12/2017
great
27/11/2017
A+ retailer
17/11/2017
Kept me informed at all stages
Most excellent service, awesome product and very happy with the delivery service
Graham G, 13th November 2017
Fast delivery and a good quality product.
Kim N, Essex 18th OCtober 2017
Great Service Fast delivery
Diane was very helpful and gave me lots of information when picking my bin :)
Sian B, Maidstone, 11th October 2017
Great Service and a very good product. I would have no hesitation in recommending you company to others. Thank you very much
Carl G, 21th September 2017
Easy to use website, kept informed of delivery times and good quality product.
9th August 2017
Delivered on time and is exactly as described
Kevin K, Southampton, 2 August 2017
Excellent all round, price, quality & delivery couldn't recommend enough...
Jackie W, Kent 12th July 2017
Good service, items arrived on time, good value for money
11th July 2017
Easy to order online and great looking product. Delivery was amazing - I chose standard delivery but the product arrived next day . I would use again and recommend this supplier .
3rd July 2017
Excellent service and delivery. We have bought the product before from this company, and will use them again in the future. Can recommend them confidently to anyone
Elaine M, Warrington, 27 June 2017
Great customer service, and good quality product
Lee B, Chatham 25th June 2017
Very pleased with the product. When I first enquired out of stock but as soon as it came in I was contacted. Staff very helpful and product easy to install.
Jackie P, Hayle, Cornwall, 15th June 2017
Great service all round. They called to check that I had ordered the correct colour as I had called previously asking about turnaround times for different colours than the one held as standard stock. If the need arises we will use again in the future.
17th May 2017
Curved design is excellent, much more attractive than the competition. But it needs slight modification to stop the lid being moved sideways..
Also, four fixing holes in the back-plate rather than just the two would give the installer more options, depending on the surface being fixed to.
Peter T, Bristol, 17th May 2017
Very pleasing to deal with an efficient company.
HJE, Thame 5th April 2017
I ordered two of the same item but unfortunately, the initial delivery contained two different ones.
On contacting bins-direct, my issue was dealt with promptly and a replacement received within 48 hours - it would have come the next day had I contacted them earlier in the day.
Would definitely recommend
Donna B, Shipley, West Yorkshire, 5th April 2017
Good quality bins and delivered very quickly. Thank you
John H, London, 4th April 2017
Good service Good product Good Price
17th March 2017
Fast delivery - quality cig bins for the price. Excellent service all round.
Tracy T, Carmarthenshire, 16th March 2017
Very pleased with this item and the delivery
14th March 2017
A very good swift service, thank you
10th March 2017
Very helpful and pleasant
Donna M, Scotland, 7th March 2017
Excellent delivery timescale & good quality goods.
Gerry Poyle, Norwich, 3rd March 2017
Everything was as ordered and on time, GREAT
Anthony B, Barnsley, 20th February 2017
Ordered and they came on time very good price
Ivan V, Blackpool, 12th February 2017
Very well made and sent straight away no problems very pleased .
9th February 2017
Great service and delivery. Product as described
Petrula D, Broxbourne, 24th January 2017
These items are exactly what I wanted, and were delivered speedily
Ann C, Darlington, 19th January 2017
Can't fault my recent purchase at all they are very good quality items and at reasonable prices.
Aled John E, Gwynedd, 21st December 2016
Good quality cigarette bin and quick delivery. Excellent service.
Shelia D, Inverkeithing, 19th December 2016
For more customer feedback, please visit our Trusted Shops page.